FAQ
Phone & Tablet Repair FAQ – Preston UK (Mail-In Service)
01. How does your repair service work?
It’s simple and risk-free:
Contact us (WhatsApp, email, or website form) with your device model and problem.
We’ll give you a fixed-price quote usually within minutes.
If you’re happy, we email you a free Royal Mail Tracked 24 pre-paid returns label (or a hermes/DPD label if you prefer).
Pack your device securely and drop it at any post office or collection point.
We repair it the same day we receive it (95% of repairs are completed within 24 hours).
We post it back to you fully insured with tracking – usually next-day delivery.
Payment only after the repair is done and tested (bank transfer or card over the phone).
02. Why choose you instead of Apple or a local high-street shop?
We’re typically 40–70% cheaper than Apple’s official out-of-warranty prices and significantly less than most high-street chains, while using the same genuine parts and lifetime warranty on most repairs. No appointment needed, no queueing, and we come to you via post – perfect if you’re busy or not local to Preston.
03. Is it safe to post my phone/tablet?
Yes – thousands of customers do it every month. We send it using Royal Mail Special Delivery or insured courier (covered up to £750 as standard – higher cover available). We’ve posted over 25,000 devices with virtually zero lost in over 8 years.
04. How long does the whole process take?
From the day you post it to getting it back repaired is usually 2–4 working days door-to-door.
05. Do you use genuine parts?
Yes – we only use original (OEM) screens, batteries, and parts taken from brand-new donor devices or direct from the same factories Apple uses. All parts come with a lifetime warranty (except physical damage or liquid damage after repair).
06. What should I do before sending my iPhone or iPad for repair?
Back up your device (iCloud or computer)
Turn off “Find My iPhone/iPad” (Settings → [Your Name] → Find My → turn off)
Remove any screen protector, case, and SIM card
If possible, sign out of iCloud completely
Pack it well (bubble wrap is perfect) – we can send you a free padded envelope if needed
07. What does Apple’s official repair or AppleCare+ actually cover?
Apple’s standard out-of-warranty prices are very high (example Dec 2025 prices):
iPhone 15 Pro Max screen £379
iPhone 15 Pro Max battery £119
iPhone 15 Pro Max back glass £199–£549
AppleCare+ reduces this but still costs £149–£199 up front for two years and you still pay £79–£99 excess per claim.
Our prices for the same genuine parts are usually £100–£200 less per repair with no excess and lifetime warranty.
08. How do I protect my device after it’s repaired?
We always recommend:
A good quality tempered glass screen protector
A sturdy case (we sell Spigen, OtterBox, Tech21 etc. at cost price)
Keep “Find My” turned on
Avoid third-party cheap chargers – they can damage the battery
09. What is Apple’s “Express Replacement Service”?
If you have AppleCare+, Apple can courier you a replacement phone and you send yours back (you’re charged £79–£99 + temporarily authorise the full retail price on your card until they receive the old one). It’s convenient but still expensive and only available with AppleCare+.
Our mail-in service is usually faster and far cheaper for the 90% of customers who don’t have AppleCare+.
A: Absolutely – Samsung Galaxy S & A series, Google Pixel, Xiaomi, OnePlus, Huawei, iPads, Galaxy Tabs – pretty much everything.
10. What if my device is not repairable or too expensive to fix?
No problem – we’ll return it free of charge and can offer you a fair price if you’d like to sell it to us for parts.
11. Do you offer any warranty?
Yes – lifetime warranty on screens and most parts, 12 months minimum on everything else (except liquid or physical damage after repair).
Feel free to copy and paste this straight onto your website, or let me know if you want it shorter, longer, or with specific prices added!
